At Brandt International, we are committed to maintain high ethical standards in our dealings with clients and business partners, and make decisions that factor in our principles first and foremost.     To provide a best in class framework for development of CRM and Contact Center operations   Assessment criteria serve as guidance for best practices development and implementation A means of validating practices , identify areas of improvement and to drive higher level of performance for quality support Addressing long-standing operational issues via focus on key operational areas To enable the Organization to formulate a menu of major, common issues that will need to be addressed strategically