Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.     Implementing a Successful Total Service Quality Program using Six Sigma Developing and implementing an effective Total Service Quality strategy can be the key differentiator, when competing in a competitive environment. This workshop focuses on helping Managers to understand the concepts of Six Sigma and its application to a Service Industry. They will also develop the skills of implementing a successful Service Quality Program in an integrated and structure approach, using the principles of Six Sigma Six Sigma Facilitators Workshop The workshop is designed to equip Six Sigma Facilitators with the skills to successfully manage projects. They will: Understand the process and methodology of managing CFPI projects Develop the skills of facilitation to effectively manage projects from start to completion effectively manage projects from start to completion. To be able to successfully facilitate CFPI sessions, and generate participation in AS IS and SHOULD BE sessions Cross Functional Process Improvement Methodology Managing cross functional process related issues can be very challenging to most Managers. This methodology will assist participants to review their processes on a cross functional basis, by mapping the process end to end, starting with the customer and ending with the customer. Participants will be able to: • Appreciate the CFPI Methodology and its Principles. • Develop the skills of managing cross functional projects, using a structure process • Practice the skills of CFPI on a ‘live’ project Plan-Do-Check-Action Workshop The PDCA Workshop is intended to provide a structure problem solving process and tools to address their own work related issues, impacting them. By the end of this training, participants will be able to: • Understand the concepts of PDCA understanding of quality improvement. • Develop skill level in using the basic PDCA tools for quality improvement. • Enhance their confidence level for applying the new knowledge and skills to their environment. • Enhance their enthusiasm for engaging in the continuing pursuit of continuous improvement.