Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.       Service Representative This one day course introduces customer service professionals to the fundamental principles and techniques required for excellent customer service delivery. As the first line of contact with customers, these professionals have a unique and challenging opportunity to influence customer perception and loyalty. Support Professional This two day course provides professional training for entry level technical support analysts. It teaches the customer skills necessary to deliver quality services in today's high expectation and complex support environment. Support Professional teaches practical skills in effective communication, telephone and online professionalism, questioning techniques, teamwork, and support tools, among others. Support Specialist This two day course provides professional training for experienced technical support analysts. It is unique in its focus on the critical areas of performance for senior members of the support team, including mentoring, knowledge creation and management, understanding metrics, and teamwork. Course modules on negotiating, problem management, and listening are also part of the curriculum. Teambuilding for Support This two day course provides professional training for experienced technical support analysts. It is unique in its focus on the critical areas of performance for senior members of the support team, including mentoring, knowledge creation and management, understanding metrics, and teamwork. Course modules on negotiating, problem management, and listening are also part of the curriculum. Problem Solving & Troubleshooting Performance Support team has a direct impact on the business results of the organization. A collaborative support team is normally mirrored in organizational success. Yet too often, support team performance is affected by conflicts, misunderstandings, and frustration with the result that the organization does not deliver on its performance promise. This course builds a team environment within the support organization through understanding of the individual team members and how they interact with others.