Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.
This four day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of support managers. This course focuses specifically on the most common management elements that occur in the technical support center including managing customer satisfaction, operations and team performance management, and facilitating a team while managing a dynamic service product.
This three day course provides training on the fundamentals of supervision relative to the technical support environment, while enhancing the inherent skills and knowledge of support supervisors. This course focuses specifically on the leadership and management challenges facing supervisory staff that occurs in the technical support center, establishing and managing goals, change management, team building and coaching, achieving goals as a team, and managing support productivity.
Financial Management for Support
This one day intensive course provides support center executives and managers a highly focused look at emerging elements of financial management from the support center perspective. Each section of the courseis presented in a manner that builds a total comprehension of the financial considerations required for dealing with all aspects of planning and managing financial matters in a contemporary support operation. It takes participants beyond the Support Manager perspective and enables them to delve deeply into financial concepts and discuss how to apply them specifically to their support operation. Topics covered include budgeting, forecasting, cost benefit analysis, and capital budgeting.