Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.     Implementing Customer Relationship Management (CRM) This workshop focuses on the basic fundamentals and concepts of CRM and its relevance to the business. It also provides the basic elements of CRM, its critical success factors and a structured approach to implementing an effective CRM program Creating a ‘BRANDED CUSTOMER EXPERIENCE’ This program helps participants to understand the concept of creating the branded customer experience, its importance and practical steps to engineer the customer experience. Frontline Customer Service Training This program focuses on helping participants to understand the concepts of delighting customers and its impact to the profitability and growth of the business. Participants will learn essential skills of interacting with customers in a professional manner either face to face of over the phone. Customer Complaint Handling & Service Recovery This workshop focuses on critical skills and steps of how to handle complaints, leading to service or problem resolution. Participants will undercover key strategies in service recovery to manage customer attrition