Call Centre Customer Care Consultant (Customer Service Representative)
Availability
:
Immediate
Duties
:
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Handling inbound (incoming) calls. Callers are mobile subscribers of Malaysia largest mobile telecommunication provider.
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Provide assistance to mobile subscribers to solve their problem (could be relating post paid statement clarifications on charges) or it could be just general inquiries, product inquiries or even some technical help for their mobile phone setup.
Other Work Related Information
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Standard working hours of 8 hours per day for 40 hour week.
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Staffs are required to work on SHIFT (8 hours) which shall be scheduled on weekly basis. The SHIFT hour is rotated every week.
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System and customer service soft skills training will be provided. Training is about a month. During training you will be paid regular salary.
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Staff will be paid Shift allowance (for Shift hour starting after certain specific hours);
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Staff may be required to work overtime (OT) if business requires it. OT payment will be made
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Due to rotational SHIFT work, your “weekend” may not necessary fall on Sat and Sun. It may be in the weekdays
Salary Range
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Salary will commensurate with relevant experiences in customer service and/or call centre industry.
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Indicative range is RM1,860 per month (SPM) to RM2,320 per month (Degree).
Mandarin Speaking Language Allowance: RM100/month
Academic Qualifications
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SPM with credits in English, Bahasa Malaysia and Math with minimum 1 year working experience.
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Candidates with no credit but possesses the relevant experience may be considered.
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Degree / Diploma /STPM/ Professional Certificate is an advantage
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Diploma holder with customer service /call centre experience, good and confident nature of that person may compensate for lack of full credit in their SPM.
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Degree holders will be waived of the above requirement. However, the candidate must possess good communication skills.
Desired Skills
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Excellent communication skills in English and Bahasa Malaysia.
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Analytical skills – number and data
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PC literate – Ms Office
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Able to type well with words per minute of 40 or more
Job Position
:
Airline Reservation Consultant / Customer Service for airline
Availability
:
Immediate
General Info
:
We are offering a career that seeks to tap your potential in one of the hottest industries currently sought by job seekers - airline. The job offers you an opportunity to work with an airline which bags more than 100 awards over the years, including World's Leading Airline to Asia/Asia's Leading Airline (by World Travel Awards (2010).
Duties
:
Handle domestic and international calls
Handle Flight booking for domestic and international sectors
(Economy/Business/First Class)
Handle customer enquiries: Golden Holiday package/ENRICH Frequent Flyer programme/Fares/Lost Baggage/ Internet Booking
Cross-Sell/Up-sell latest products/special promotion (Supersavers/Golden Holidays, etc)
Scope
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Able to work on weekly rotational Shift including early mornings / late nights, weekends & public holidays
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Ability to converse fluently in English and Bahasa Melayu
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Must have own transport to reach contact centre located in Subang
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Client Relationship Management for calibration sessions to help align, synergize or streamline recruitment processes or to improve understanding of changes in client’s requirements, rapport building and be the main contact point for client;
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Process Documentation write-up for company’s Standard Operating Procedure
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Collection, analysis and acting on operational statistics and report
