Brandt, with our proven methodology and experience business consultants, assists our clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of their approach and people to deliver an improved customer experience.
Our consultancy services take the following objectives:
"Our mission is working in partnership with our clients, to maximize their customer experience…"
Provide end to end CRM, Customer Experience Management , Customer Service Management and Contact Center Management” solutions to achieve service operational efficiencies aligned with business strategies;
Undertake Performance Assessment on all service touchpoints, Contact Centers, to define performance gaps and end to end solutions;
Business Process Redesign, using Six Sigma Methodology to transform organizations;
Development of Customer-Oriented Improvements strategies using Change Management efforts; and
Development of Human Performance Improvement strategies to align human capabilities and resources effectively.
We work hand-in-hand with other Partners to develop end-to-end CRM solutions. Our role is to help map out the solutions and put business sense into the whole investment of the client, thereby helping the organization to achieve operational efficiencies aligned to their business strategy;
Carry out performance assessment on Contact Centers, determining performance gap and making recommendation for intervention;
Consultancy work using Six Sigma methodology to transform organization via an end-toend approach involving cross-functional dependencies;
Develop customer-orientated improvement strategies including leadership development and human performance strategies to support business transformation and CRM initiatives.
Develop human performance strategies to enable organizations to align their capabilities and resources effectively