Bootstrap Slider
SERVICES: #1 CONSULTING

Our consultation encompasses customer experience management, business process re-engineering, human resource management & development, and Information Communications Technology (ICT) optimization.

Every decision we make is rooted in our core values and principles. This is to ensure that every outcome is solid, impactful and in our clients’ best interest.

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Customers draw positive or negative conclusions from each interaction with an organization. Without commitment to the intentional design of an engagement program, the resultant ‘experience gap’ will undermine satisfaction and loyalty. Creating a branded customer experience cannot be avoided – every interaction with a customer is an opportunity to make or break the customer experience. That’s a fact.

Our step-by-step approach to ensuring that this experience is always positive, is a holistic and structured one.
BUSINESS PROCESSES

Process improvement is a series of actions taken to identify, analyze and improve existing business processes. Process improvement is carried out within an organization to meet new goals with the objectives of increasing profits, improving performance, reducing costs and accelerating schedules.

The methodology that we adopt for all TQM Process Improvement Projects is the Six-Sigma principles of quality. It is a proven methodology and approach that has been applied successfully in both manufacturing and service sectors to accelerate breakthrough in their business transformation initiatives.

Under these principles, the definition of quality is about managing and working day-to-day operations, emphasizing on the following key areas:
HUMAN PERFORMANCE IMPROVEMENT

Brandt provides employers with human capital solutions that result in measurably improved employee and organizational performance while minimizing employment practice risk.

We can help organizations large and small establish, outsource and troubleshoot any and all essential Human Resource functions.
OPTIMIZATION OF TECHNOLOGY CAPABILITIES.

While we keep an eye on future technologies, our experience and collaborations with our IT Partners have enabled us to deliver over 1000 Customer Interaction Management (CIM) solutions across the globe, specifically in enabling contact centers and enterprises to optimize their interaction ecosystems.

Here’s a quick look at some of the technologie capabilities we’ve invested in:
While we keep an eye on future technologies, our experience and collaborations with our IT Partners have enabled us to deliver over 1000 Customer Interaction Management (CIM) solutions across the globe, specifically in enabling contact centers and businesses to optimize their interaction ecosystems.


SIGN UP FOR JOB ALERTS
Get notified about the opportunities you’re looking for! Register and set your preferences for receiving our job alerts to your email.
Reach Us
Brandt International
Level 3, Tower 8, Avenue 5, Horizon Phase 2,
Bangsar South, No.8 Jalan Kerinchi,
59200, Kuala Lumpur, Malaysia
Tel: +603 2247 1892
Fax: +603 2242 3986
Email: info@brandtinternational.com