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SERVICES: #2 BUSINESS PROCESS OUTSOURCING (BPO)

Our managed services model is designed to strengthen your brand, lower business costs and improve existing operations. We offer world-class business process management services in the areas of:






The Brandt Advantage

All Brandt's services leverage on our core competencies in human capital and comprehensive processes, which is complemented by a turnkey approach for front and back-office customer management. Our back-office optimization translates to lower customer service costs and higher satisfaction, while the overall customer lifecycle is consistently and effectively managed. Our consistent customer interfaces also build deeper client relationships.
CUSTOMER MANAGEMENT

Omni Channel User Experience

To deliver on the vision of “making every interaction count - the Omni Channel User Experience” for our customers’ customers, we will:
- make interactions simple, which increases efficiency
  and reduces costs
- make interactions consistent, which increases
  customer satisfaction and reduces churn
- make interactions personal, which increases loyalty
  and NPS
- make interactions valuable, which accelerates growth
  by seizing every revenue opportunity
HUMAN RESOURCES

We never break the golden rule of matching the right people to the right job and our handpicked personnel are guaranteed to deliver according to your expectations on a comprehensive level.

Our human resources services encompass the following:
FINANCE + ACCOUNTS

Our experts will assist in intelligently allocating your organization’s assets in order to maximize shareholder value. They will also manage your liabilities to ensure that all projects are optimally financed without carrying risks that are too heavy.

BUSINESS INTELLIGENCE & MARKET RESEARCH

Our expertise and experience will help identify and develop new opportunities for your business. Based on these opportunities, we will recommend effective strategies to establish your organization’s competitive edge. And if you have identified a potential business opportunity in an unfamiliar market, we will provide you the relevant personnel to deliver the necessary analysis and guidance.

BACK OFFICE

Data Entry
A typing proficiency to ensure your database is continually and accurately updated, with the discretion to uphold the confidentiality of that information.

Transaction Processing
Business transactions are monitored from beginning to end to ensure adherence to regulations and expectations.

Document Management
All documents are sorted and filed accordingly to ensure a clear paper trail.



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Reach Us
Brandt International
Level 3, Tower 8, Avenue 5, Horizon Phase 2,
Bangsar South, No.8 Jalan Kerinchi,
59200, Kuala Lumpur, Malaysia
Tel: +603 2247 1892
Fax: +603 2242 3986
Email: info@brandtinternational.com