BUSINESS TRANSFORMATION CONSULTING
Brandt, with their proven methodology and experienced Business Consultants, assists our clients to positively transform their customer service strategy and operations through improving the quality, performance and efficiency of its approach and people to deliver an improved customer experience and overall business performance.
HUMAN PERFORMANCE IMPROVEMENT
In addition to consulting services, Brandt specializes in providing Human Performance Improvement (HPI) interventions to ensure that the employees are ready, able and willing to support any change efforts during the business transformation. This shall include various HPI interventions like design and development of competency framework; effective hiring, performance management & coaching, talent management, succession planning and employee development initiatives.
BUSINESS TRANSFORMATION OUTSOURCING
Brandt’s Business Transformation Outsourcing (BTO) model helps global companies build brands, reduce costs, and improve existing operations, and more importantly drive customer satisfaction and loyalty. We assist our clients to undertake consolidation & feasibility studies of all offshore outsourcing options, identification of locations to total set up and implementation and operation of their contact centers and back office services.