Brandt is a training specialist, consulting
and business transformation outsourcing company focused
on enabling clients to positively transform their customer
strategy and operations through improving the quality, performance
and efficiency of the approach and people and deliver an
improved customer experience.
Built
on the company’s core expertise, Brandt helps organizations
achieve enhanced service levels through transforming the
approach, performance, quality and efficiency of the organization
and its people.
In addition, Brandt focuses on improving
the customer management, quality and performance of individuals,
teams and functions in delivering world class operational
standards in Customer Management Excellence.
Brandt works with organizations to integrate
strategies across a broad perspective all elements of their
business to support their customers. We are the “final
enabler” to help organization achieve operational
efficiencies aligned to their business strategy. Investment
in technology is therefore optimized.
Organizations have historically seen outsourcing
as a cost reduction exercise, and often seen a less than
positive impact on quality or the customer experience. Brandt’s
offering in business transformation seeks to manage the
landscape of creating customer branded experience via an
end-to-end approach. |
CONSULTING
&
ORGANIZATIONAL DEVELOPMENt
Brandt, with their proven methodology and
experienced Business Consultants, assists our clients to
positively transform their customer strategy and operations
through improving the quality, performance and efficiency
of the approach and people and deliver an improved customer
experience
Training & Development
In addition to consulting services, Brandt
specializes in training and development for the service
and support industry. These competency-based, interactive
courses provide the specific knowledge and skills your organization
needs to gain and maintain a competitive edge in today’s
market. The courses are available via on-site instructor-led,
public events and train-the-trainer programs.
Business transformation
Outsourcing
Brandt’s offering in business transformation
seeks to manage the landscape of creating customer branded
experience via an end-to-end approach. Our Business Transformation
Outsourcing (BTO) model helps global companies build brands,
reduce costs, and improve existing operations, and more
importantly drive customer satisfaction and loyalty.
We assist our clients to undertake consolidation
& feasibility study of all offshore outsourcing options,
identification of locations to total set up and implementation
and operations of their contact centers and back office
services |
Corporate
Information 
